Refund Policy

Effective Date: July 3, 2026 | Last Updated: July 3, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is our top priority. We are committed to delivering high-quality food products and a seamless ordering experience. We understand that issues can occasionally arise with food orders, and we have established this Refund Policy to ensure that our customers are treated fairly and transparently when problems occur.

This Refund Policy applies to all orders placed through our website hangryjoes-new.click and governs the conditions under which refunds, partial refunds, exchanges, and cancellations may be granted. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive business practices.

2. Eligibility Conditions for Refunds

Hangry Joe's will consider refund requests under the following circumstances:

• Incorrect Order: You received an item or items that do not match what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food received was spoiled, contaminated, undercooked, overcooked, or otherwise not prepared to a safe or acceptable standard.
• Allergic Reactions Due to Mislabeling: You experienced an adverse reaction due to undisclosed or mislabeled allergens that were not communicated at the time of purchase.
• Order Not Delivered: Your order was marked as delivered but was not received, and no proof of delivery can be established.
• Significant Delay: Your order was delayed to an extent that rendered the food unsuitable for consumption (e.g., perishable items held beyond a safe temperature range).
• Duplicate Charges: You were charged more than once for the same order due to a technical error.

Refund requests that do not fall within the above categories will be reviewed on a case-by-case basis at the sole discretion of Hangry Joe's management.

3. Timeframes for Refund Requests

To be considered for a refund, customers must submit their request within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and report any issues promptly.

4. Non-Refundable Items and Services

The following items and situations are generally not eligible for a refund:

• Orders that have been fully consumed or substantially consumed before a complaint is raised.
• Changes in personal taste or preference after the order has been prepared or delivered.
• Orders where the customer provided incorrect delivery address information.
• Promotional items, free items, or items obtained through discount codes or reward programs.
• Delivery fees, service fees, and platform processing charges (unless the order was not delivered).
• Orders where the customer failed to pick up a scheduled pickup order within the designated pickup window.
• Customizations or special requests that were honored by our kitchen staff.
• Gift cards and any prepaid credits purchased through the website.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Order number or confirmation number
   • Date and time of the order
   • A clear description of the issue
   • Photographs or video evidence (if applicable — strongly recommended for food quality or incorrect order claims)
2. Contact Us: Reach out to our customer support team via one of the following methods:
   • Email: [email protected]
   • Website: hangryjoes-new.click
3. Submit Your Claim: Provide all requested information and attach any supporting documentation, including photos of the food, your receipt, or screenshots of any billing discrepancies.
4. Await Confirmation: Our customer support team will acknowledge your refund request within 1–2 business days and may follow up with additional questions.
5. Resolution: Once your request has been reviewed, we will notify you of our decision via email. If approved, your refund will be processed according to the timelines specified in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Hangry Joe's, the time it takes to receive your refund will depend on your original payment method:

Please note that while Hangry Joe's processes refunds promptly upon approval, actual posting times may vary depending on your financial institution. We are not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only certain items from a multi-item order were affected by an error or quality issue.
• The food was partially consumed before the issue was discovered.
• A portion of the order was delivered correctly and in satisfactory condition.
• The issue relates to a minor discrepancy in customization or presentation that does not materially affect the overall order.
• Delivery fees may be excluded from refunds if the food items themselves were delivered.

Partial refund amounts will be calculated based on the proportional value of the affected items relative to the total order cost. Our customer support team will clearly communicate the amount of any partial refund before it is processed.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, Hangry Joe's generally does not offer direct exchanges. However, we may offer the following remedies in lieu of a refund, at our discretion:

• Replacement Order: If an item was incorrect or missing, we may offer to prepare and send a replacement item at no additional cost, subject to availability and delivery feasibility.
• Store Credit: We may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order placed through hangryjoes-new.click.
• Discount on Future Order: In certain circumstances, we may offer a discount code or coupon toward a future order as a goodwill gesture.

Customers will always be informed of the available remedy options and may choose their preferred resolution where multiple options are available.

9. Cancellation Policy

We understand that plans can change. The following cancellation guidelines apply to orders placed through Hangry Joe's:

9.1 Cancellation Before Preparation Begins

If you wish to cancel your order, please contact us immediately at [email protected]. If your order has not yet been accepted or entered the preparation stage, we will cancel your order and issue a full refund.

9.2 Cancellation After Preparation Has Begun

Once your order has entered the preparation stage, cancellations may not be possible. If a cancellation is accepted after preparation has begun, a partial refund may be issued to account for ingredients and labor already used. The amount refunded will be determined on a case-by-case basis.

9.3 Cancellation After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. In such cases, you may still be eligible for a refund if the delivery is unsuccessful or the food arrives in an unsatisfactory condition.

9.4 Scheduled Orders

For orders scheduled in advance, cancellations must be made at least 2 hours before the scheduled delivery or pickup time to qualify for a full refund. Cancellations made less than 2 hours before the scheduled time may be subject to a cancellation fee or partial refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Hangry Joe's provides the following dispute resolution process:

10.1 Internal Escalation

In the first instance, please request that your concern be escalated to a senior member of our customer support team by emailing [email protected] with the subject line "Refund Dispute – Escalation Request." Please include your original case or ticket number along with your reasons for disputing the decision. A senior representative will review your case and respond within 3–5 business days.

10.2 Chargeback Rights

Customers in the United States retain the right to dispute charges with their credit card issuer or bank under applicable consumer protection laws. If you believe you have been charged incorrectly and have been unable to resolve the matter directly with Hangry Joe's, you may contact your financial institution to initiate a chargeback process. We encourage customers to attempt to resolve disputes with us directly before initiating a chargeback, as this allows us to address your concerns more efficiently.

10.3 Consumer Protection Agencies

If you believe Hangry Joe's has engaged in unfair or deceptive trade practices, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office or Department of Consumer Affairs

10.4 Informal Mediation

Before pursuing formal legal remedies, both parties agree to attempt to resolve any dispute through good-faith negotiation. Either party may propose informal mediation as an alternative to formal proceedings.

11. Food Safety Concerns

If you believe that food received from Hangry Joe's has caused a foodborne illness or poses a public health risk, please:

1. Seek medical attention immediately if you are experiencing serious symptoms.
2. Preserve any remaining food in its original packaging if possible (do not discard).
3. Contact us immediately at [email protected] with full details of the incident.
4. Contact your local health department to report the incident.

Hangry Joe's takes food safety extremely seriously and will cooperate fully with any investigation. Documented food safety complaints will be treated with the highest priority and reviewed by our management team.

12. Changes to This Refund Policy

Hangry Joe's reserves the right to update, modify, or amend this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at hangryjoes-new.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our website and services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or questions regarding this policy, please contact our customer support team using the details below:

Our customer support team is available to assist you and strives to respond to all refund inquiries within 1–2 business days. When contacting us, please include your order number, a description of the issue, and any supporting documentation to help us resolve your request as quickly as possible.

Last updated: July 3, 2026. This Refund Policy is effective as of the date listed above and supersedes all previous versions.