Privacy Policy

This Privacy Policy describes how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at hangryjoes-new.click, place food orders, use our online services, or otherwise interact with us. Please read this policy carefully before using our website or services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to complying with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state data protection regulations.

1. About Us and This Policy

Hangry Joe's is a food service business operating in the United States. We operate the website hangryjoes-new.click and provide food ordering, delivery coordination, and related services to our customers.

For questions, concerns, or requests related to your privacy, you may contact us at any time using the details below:

This Privacy Policy applies to all individuals who interact with our website, mobile experiences, or any other services offered by Hangry Joe's, including customers, website visitors, newsletter subscribers, and any other users.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories below describe the types of data we may collect from you.

2.1 Personal Identification Information

When you create an account, place a food order, sign up for promotions, or contact us directly, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Date of birth (where applicable, for age verification purposes)
• Username and password (for registered accounts)
• Payment information (processed securely through third-party payment processors; we do not store full card details)
• Order history and preferences
• Dietary preferences or special food requests you voluntarily provide

2.2 Usage and Interaction Data

We automatically collect certain information when you visit and interact with our website, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Search queries entered on the website
• Items browsed, added to cart, or ordered
• Referring website or URL that led you to our site
• Timestamps of visits and interactions
• Session data and user flow analytics

2.3 Device and Technical Information

We collect technical information from the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language preferences
• Time zone settings
• Mobile device identifiers (where applicable)

2.4 Location Data

To facilitate delivery services and show you relevant menu options and restaurant locations, we may collect:

• Your delivery address (provided by you)
• General geographic location based on your IP address
• Precise GPS location data (only if you grant permission through your browser or device settings)

2.5 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect data about your browsing behavior on our website. This includes session identifiers, preferences, and behavioral patterns. Please refer to Section 8 of this policy for detailed information about our cookie practices.

2.6 Communications and Feedback

When you contact us via email, contact forms, or other communication channels, we collect:

• The content of your message or inquiry
• Your contact details (name and email)
• Records of any complaints or feedback submitted
• Responses and correspondence history

2.7 Marketing and Preference Data

If you opt into our marketing communications or promotions, we collect:

• Your marketing preferences and opt-in/opt-out status
• Engagement data (e.g., email open rates, clicks on promotions)
• Survey responses and contest entries

2.8 Information We Do Not Collect

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued ID numbers, health or medical information (beyond voluntary dietary preferences), racial or ethnic origin, political opinions, religious beliefs, or financial account credentials. If you accidentally share such information, please notify us immediately at [email protected] so we may delete it.

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. We do not use your data in ways that are incompatible with the purposes described below.

3.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup logistics
• Sending order confirmation, status updates, and receipts
• Managing your customer account
• Processing payments and managing refunds or disputes
• Responding to your customer service inquiries and complaints

3.2 Website and Service Improvement

• Analyzing how users navigate and interact with our website
• Identifying and fixing technical errors or performance issues
• Testing new website features and design improvements
• Understanding customer preferences to improve our menu and offerings
• Conducting internal research and business analytics

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing content based on your order history and preferences
• Conducting loyalty programs and promotional campaigns
• Retargeting you with relevant advertisements on third-party platforms (where permitted)
• Notifying you about changes to our menu, services, or policies

3.4 Legal and Compliance Purposes

• Complying with applicable United States federal and state laws and regulations
• Fulfilling obligations under the FTC Act and applicable consumer protection laws
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent transactions and unauthorized activities
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public

3.5 Personalization

• Remembering your preferences and past orders for a more convenient experience
• Recommending menu items based on your order history
• Tailoring promotional offers to your interests

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we do share certain data with trusted third parties in the circumstances described below.

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your data only as directed by us and are prohibited from using it for their own marketing or unrelated purposes. Categories of service providers include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other applicable agreements
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This data is not considered personal information under applicable law.

4.5 California Residents — CCPA/CPRA Disclosures

For California residents, under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we provide the following additional disclosures:

• We do not sell personal information as defined under the CCPA/CPRA.
• We may share personal information with third parties for cross-context behavioral advertising. You have the right to opt out of such sharing by contacting us.
• We do not use or disclose sensitive personal information for purposes beyond those permitted under the CPRA without your explicit consent.

5. Data Security Measures

The security of your personal information is a priority for Hangry Joe's. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors. We do not store, transmit, or process full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to protect our infrastructure.
• Password Protection: Customer account passwords are stored using industry-standard hashing methods.

5.2 Administrative Safeguards

• Regular privacy and security training for employees who handle personal data
• Data processing agreements with all third-party service providers
• Internal policies and procedures governing data handling, access, and retention
• Periodic review and updating of security practices

5.3 Physical Safeguards

• Secure server environments with restricted physical access
• Use of reputable cloud hosting providers with robust physical security measures

5.4 Data Breach Response

Despite our best efforts, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify affected individuals and applicable regulatory authorities in accordance with applicable United States federal and state breach notification laws, including applicable state data breach notification statutes. Notifications will be provided without undue delay.

If you suspect any unauthorized access to your account or personal information, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where retention is required by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA and CPRA:

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes permitted under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable, usable format, where technically feasible.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)

We will acknowledge your request within 10 business days and fulfill verifiable requests within 45 calendar days of receipt. We may extend this period by an additional 45 days when reasonably necessary, and we will inform you of the extension within the initial 45-day period.

We may need to verify your identity before processing your request. Verification may require you to provide information that matches what we have on file. We will not use information provided for verification for any other purpose.

You may designate an authorized agent to submit requests on your behalf. We may require the authorized agent to provide proof of your written permission and may verify your identity directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods below are general guidelines:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. Anonymized data that cannot reasonably be used to identify you may be retained indefinitely for analytics and research purposes.

8. Cookies and Tracking Technologies

Hangry Joe's uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website, analyze site performance, and deliver relevant marketing.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function more efficiently and to provide reporting information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. These cannot be switched off. They include cookies that enable you to log in, add items to your cart, and complete orders.
• Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These enable the website to remember your preferences (such as your preferred delivery address or language) and provide enhanced features.
• Targeting and Advertising Cookies: These are used to deliver advertisements that are more relevant to you. They may be set by us or by third-party advertising partners and may be used to build a profile of your interests.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

Additionally, you may opt out of interest-based advertising through:

• The Network Advertising Initiative (NAI) opt-out tool at www.networkadvertising.org/choices
• The Digital Advertising Alliance (DAA) opt-out tool at www.aboutads.info/choices
• Google Analytics opt-out by installing the Google Analytics Opt-out Browser Add-on

For full details about our cookie practices, please review our Cookie Policy available on our website at hangryjoes-new.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not direct our services to children under 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If you are under 18, please do not use our website or submit any personal information.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We do not knowingly sell or share the personal information of consumers under 16 years of age.

10. International Data Transfers

Hangry Joe's is based in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your information to the United States. We take reasonable steps to ensure that any international transfers of personal data are carried out in compliance with applicable legal requirements and that appropriate safeguards are in place to protect your data.

Our third-party service providers may also process or store data in other countries. We require all such providers to implement appropriate data protection measures consistent with applicable law and our own security standards.

If you have concerns about the transfer of your personal data internationally, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services that are not owned or controlled by Hangry Joe's. These may include social media platforms, delivery tracking services, payment gateways, and review platforms.

This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or policies of third-party websites. We strongly encourage you to review the privacy policy of every third-party website you visit before providing any personal information.

Our inclusion of a link to a third-party website does not constitute an endorsement of that site's privacy practices or content.

12. Marketing Communications

With your consent, we may send you promotional emails, text messages, and other marketing communications about our food offerings, special deals, loyalty rewards, and seasonal promotions.

12.1 Opting In

You may opt into marketing communications by:

• Checking the relevant box during account registration or checkout
• Subscribing to our email newsletter on our website
• Providing your consent through any other clearly indicated mechanism

12.2 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link at the bottom of any marketing email
• Emailing us at [email protected] with "Unsubscribe" in the subject line

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders, account activity, and important service updates.

We comply with the CAN-SPAM Act for commercial email communications and applicable rules governing text message marketing.

13. FTC Act Compliance and Consumer Protection

Hangry Joe's is committed to fair and transparent business practices in accordance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including in the context of privacy and data security.

We represent that:

• Our privacy statements and practices are truthful and not misleading
• We honor the commitments and promises we make to you in this Privacy Policy
• We implement reasonable security measures to protect your personal information
• We do not engage in deceptive data collection or unfair data practices

If you believe we have engaged in any deceptive or unfair practice with regard to your personal data, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing Complaints with Data Protection Authorities

If you have concerns about our data practices and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

The FTC oversees privacy and data security practices of businesses in the United States. You may file a complaint at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

You may also file a complaint with the Attorney General's office in your state of residence, as many states have consumer protection laws that allow the Attorney General to investigate privacy-related complaints.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website at hangryjoes-new.click
• Update the "Last Updated" date at the top of this policy
• Where required by law or where changes are significant, notify you via email or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, please stop using our website and services and contact us to request deletion of your account and personal data.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include the following information to help us respond efficiently:

• Your full name and email address associated with your account (if applicable)
• A clear description of your inquiry, concern, or request
• If submitting a rights request, specify the right you wish to exercise (e.g., access, deletion, correction)

We will acknowledge receipt of your inquiry within 5 business days and aim to fully respond within 30 business days, or within the timeframes required by applicable law where shorter periods apply.